Sensaphone IMS-4000

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Sensaphone Model IMS-4000
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Sensaphone IMS-4002 IMS-4002
sensaphone IMS-4003 IMS-4003
sensaphone IMS-4200 IMS-4200
sensaphone IMS-4200-INT IMS-4200-INT
Sensaphone IMS-4301 IMS-4301
Sensaphone IMS-4302 IMS-4302
sensaphone IMS-4413 IMS-4413
sensaphone IMS-4310 IMS-4310
sensaphone FGD-0055 FGD-0055
sensaphone FGD-0067 FGD-0067
sensaphone SENSAPHONE REMOTE MONITORING SOLUTIONS    NEW Sensaphone WSG-30  Wireless Sensor Gateway System    Sensaphone 400 Products    Sensaphone 800 Products    Sensaphone 1400 Products    Sensaphone 1800 Products    Sensaphone 2000 Products    Sensaphone 2800 Products    Sensaphone WSG30 Products    Sensaphone CELL682 Products    Sensaphone EXPRESS II Products    Sensaphone IMS-1000 Products    Sensaphone IMS-4000 Products    Sensaphone SAT 4D Products    Sensaphone SCADA 3000 Products    Sensaphone STATIONSitter Products    Sensaphone WEB600 Products    Sensaphone Accessories    BACK TO home page OTHER MANUFACTURERS     FOR MORE INFORMATION or quantity discounts  CALL: 949-783-3100    Model IMS-4000  Sensors and Accessories      IMS-4002    IMS-4003    IMS-4200    IMS-4200-INT    IMS-4301    IMS-4302    IMS-4413    IMS-4310    FGD-0055    FGD-0067    FGD-0221    FGD-0230    IMS-4402    IMS-4403    IMS-4404    IMS-4405    IMS-4406    IMS-4408    IMS-4409    IMS-4421    IMS-4810    IMS-4811    IMS-4812    IMS-4813    IMS-4814    IMS-4820    IMS-4821    IMS-4830    IMS-4831    IMS-4840    IMS-4841    IMS-4842    IMS-4850    IMS-4851    IMS-4860    IMS-4861    IMS-4862  FGD-0221
sensaphone FGD-0230 FGD-0230
sensaphone IMS-4402 IMS-4402
sensaphone IMS-4403 IMS-4403
sensaphone IMS-4404 IMS-4404
sensaphone IMS-4405 IMS-4405
sensaphone IMS-4406 IMS-4406
sensaphone IMS-4408 IMS-4408
sensaphone IMS-4409 IMS-4409
Sensaphone IMS-4421 IMS-4421
Sensaphone IMS-4810 IMS-4810
Sensaphone IMS-4811 IMS-4811
Sensaphone IMS-4812 IMS-4812
Sensaphone IMS-4813 IMS-4813
Sensaphone IMS-4814 IMS-4814
sensaphone IMS-4814-NIST IMS-4814-NIST
sensaphone IMS-4815 IMS-4815
sensaphone IMS-4816 IMS-4816
Sensaphone IMS-4820 IMS-4820
Sensaphone IMS-4821 IMS-4821
Sensaphone IMS-4830 IMS-4830
Sensaphone IMS-4831 IMS-4831
Sensaphone IMS-4840 IMS-4840
Sensaphone IMS-4841 IMS-4841
Sensaphone IMS-4842 IMS-4842
Sensaphone IMS-4850 IMS-4850
Sensaphone IMS-4851 IMS-4851
Sensaphone IMS-4860 IMS-4860
Sensaphone IMS-4861 IMS-4861
Sensaphone IMS-4862 IMS-4862
sensaphone IMS-4863 IMS-4863
sensaphone IMS-4210 IMS-4210
sensaphone IMS-4210-E IMS-4210-E
sensaphone IMS-4211 IMS-4211
sensaphone IMS-4212 IMS-4212
sensaphone IMS-4213 IMS-4213
sensaphone IMS-4214 IMS-4214
sensaphone IMS-4215 IMS-4215
sensaphone IMS-4216 IMS-4216
sensaphone IMS-4250 IMS-4250
sensaphone IMS-4251 IMS-4251
sensaphone IMS-4831 IMS-4831

 

Sensaphone IMS-4000
(Monitoring with integrated voice and modem, internal UPS, flash-disk storage, and web server. all in a simple-to-install 1U rack-mountable package)

Built-in Power failure, Sound level.

Inputs 8 per each host and node.

Outputs 0 (optional Powergate).

Notifications E-mail, SNMP trap, voice phone call, fax, text message, numeric pager.

Special Features Live webserver, rack mount, expandable, ethernet with phone backup, IP monitoring.

The IMS-4000 Dry Contact Node

The IMS-4000 Dry Contact Node provides eight dry contact inputs (normally open/normally closed) and works in conjunction with the IMS Host. The device communicates with the IMS-4000 Host via its Ethernet connection. This device includes four AA rechargeable NiMH batteries for power backup in the event of a power failure. Both main power and battery charge are monitored and can be programmed to trip alarms as well. The unit comes in a black plastic enclosure with tabs for wall mounting. Rubber feet are also included for placement on a shelf/desktop.

sensaphone ims 4000

Wireless Sensors Now Available. Contact Us for Details.

sensaphone ims 4000 dry conect

Sensaphone IMS 4000 Products

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IMS-4000 Enterprise Monitoring Host Unit IMS-4001 $1,795.50 Buy NOW
       

Sensaphone IMS 4000 Accessories

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Enterprise Monitoring Node Expansion Unit IMS-4002  $719.10 Buy NOW
Sensaphone IMS-4000 Enterprise Monitoring Node Expantion Unit for 220VAC IMS-4003  $764.10 CALL
IMS-4000 Node w/Dry Contact Inputs IMS-4010  $494.10 CALL
IMS-4000 Node w/Dry Contact Inputs for 220VAC IMS-4010-INT  $512.10 CALL
IMS-4000 Receiver Node for Wireless Sensors IMS-4200  $805.50 Buy NOW
IMS-4000 Receiver Node for Wireless Sensors w/ International Power supply IMS-4200-INT  $823.50 Buy NOW
IMS Wireless Room Temperature Sensor IMS-4210 $220.50 CALL
IMS Wireless Humidity Sensor IMS-4211  $256.50 CALL
IMS Wireless Dry Contact Interface IMS-4212  $220.50 CALL
IMS Power Failure Sensor IMS-4213 $238.50 CALL
IMS Wireless 4-20mA Interface IMS-4214  $247.50 CALL
IMS Wireless Spot Water Detection Sensor IMS-4215  $238.50 CALL
IMS Wireless Zone Water Detection Sensor IMS-4216  $265.50 CALL
Power Supply for IMS Wireless Sensors IMS-4250 $13.50 CALL
Power Supply for IMS Wireless Sensors for 220VAC IMS-4251 $27.50 CALL
IMS-4000 PowerGate IMS-4301  $719.10 Buy NOW
IMS-4000 PowerGate2 IMS-4302  $1,525.50 Buy NOW
IMS-4000 Right Angel Power Cord for PG2 IMS-4413  $20.00 Buy NOW
IMS-4000 Dual Relay Output Module IMS-4310  $220.50 Buy NOW
Telephone Adapter UK FGD-0055  $4.75 Buy NOW
Mini Surge Protector - Power and Phone FGD-0067 $17.10 Buy NOW
USB to RS-232 Converter FGD-0221 $27.00 Buy NOW
Bluetooth Cell Phone Interface FGD-0230 $113.05 Buy NOW
IMS 7' CAT5 Patch Cable Green IMS-4402  $5.50 Buy NOW
IMS 14' CAT5 Patch Cable Black IMS-4403  $9.50 Buy NOW
IMS 25' CAT5 Patch Cable Black IMS-4404  $15.50 Buy NOW
IMS RJ45 Cable Couplers (F/F) IMS-4405  $13.00 Buy NOW
IMS-4000 Wall Mount Bracket IMS-4406  $16.50 Buy NOW
IMS-4000 DB9 Null Modem Cable IMS-4407

 $8.25

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Extra IMS-4000 Solution Manual IMS-4408  $29.95 Buy NOW
Extra IMS-4000 ConsoleView Software CD IMS-4409  $29.95 Buy NOW
Extra IMS-1000 Solution Manual IMS-4410  $29.95 Buy NOW
IMS Network Camera, Panasonic Pan Tilt Zoom IMS-4421  $229.00 Buy NOW
       

Sensaphone IMS 4000 Sensors

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IMS Room Temperature Sensor IMS-4810  $80.10 Buy NOW
IMS Room Temperature Sensor (F) w/LCD Readout IMS-4811  $220.50 Buy NOW
IMS Mini Temperature Sensor IMS-4812  $62.10 Buy NOW
IMS Solution Mini Temperture Sensor Deg C IMS-4812-C  $62.10 CALL
IMS Room Temperature Sensor ( C) w/LCD Readout IMS-4813  $220.50 Buy NOW
IMS Ultra Low Temperature Sensor -85 Deg C IMS-4814  $116.10 Buy NOW
IMS Ultra Low Temp Sensor w/Traceable Calibration Cert IMS-4814-NIST  $209.00 Buy NOW
IMS Temperature w/ Glass Bead Vial IMS-4815  $134.10 Buy NOW
IMS Solution Ultra Low Temperature Sensor in Glass Bead Vial & NIST IMS-4815-NIST  $224.10 CALL
IMS External Probe Temperature Sensor IMS-4816  $98.10 Buy NOW
IMS Humidity Sensor IMS-4820  $98.10 Buy NOW
IMS Humidity Sensor w/LCD Readout IMS-4821  $265.50 Buy NOW
IMS Water Sensor w/10' Water Rope IMS-4830  $125.10 Buy NOW
Extra 10' Water Detection Rope IMS-4831  $76.50 Buy NOW
IMS Power Sensor (110/220VAC) IMS-4840  $125.10 Buy NOW
IMS AC Current Sensor, up to 15 Amps, C13/C14 IMS-4841  $166.50 Buy NOW
IMS AC Current Sensor, up to 20 Amps, C19/C20 IMS-4842  $179.10 Buy NOW
IMS Dry Contact Bridge IMS-4850  $44.10 Buy NOW
IMS 4-20mA Bridge IMS-4851  $143.10 Buy NOW
IMS Door Switch IMS-4860  $53.10 Buy NOW
IMS Passive Infrared Motion Sensor IMS-4861  $80.10 Buy NOW
IMS Smoke Detector IMS-4862  $80.10 Buy NOW
IMS Airflow Sensor IMS-4863  $107.10 Buy NOW
IMS-4000 Wireless Temperature Sensor IMS-4210  $220.50 Buy NOW
IMS-4000 Wireless Temp Sensor w/External Probe IMS-4210-E  $247.50 Buy NOW
IMS Wireless Ultra Low Temperature Sensor w/External Probe, Teflon Cable & NIST IMS-4210-E-NIST  $337.50 CALL
IMS-4000 Wireless Humidity Sensor IMS-4211  $256.50 Buy NOW
IMS-4000 Wireless Dry Contact Sensor IMS-4212  $220.50 Buy NOW
IMS-4000 Wireless Power Sensor IMS-4213  $238.50 Buy NOW
IMS-4000 Wireless 4-20mA Sensor IMS-4214  $247.50 Buy NOW
IMS-4000 Wireless Spot Water Detector IMS-4215  $238.50 Buy NOW
IMS-4000 Wireless Zone Water Detector IMS-4216  $265.50 Buy NOW
Power Supply for IMS Wireless Sensors IMS-4250 $14.25 Buy NOW
International Power Supply for IMS Wireless Sensors IMS-4251  $28.50 Buy NOW
Extra 10' Water Detection Rope IMS-4831  $71.10 Buy NOW
       

Sensaphone IMS-4000

(Monitoring with integrated voice and modem, internal UPS, flash-disk storage, and web server. all in a simple-to-install 1U rack-mountable package)

Whether you have a small room, or a large data center, the Sensaphone IMS-4000 System provides complete monitoring for your computer facility. It is designed to monitor your entire infrastructure, which includes the environment, the physical security, and the network operation.

The Sensaphone IMS-4000 system is a stand alone infrastructure monitoring system with an integrated voice and modem, an internal UPS, flash-disk storage, and a web server, in a simple-to-install 1U rackmountable package. From the wide array of its plug-and-play monitoring devices to its sophisticated software, the IMS-4000 is a complete, flexible, integrated system.

Environmental Monitoring
Monitor critical environmental conditions such as Temperature, Humidity, Smoke, Sound Level, Motion, Water, Intrusion, and Power Outages with the IMS-4000 Host and Node. Each Host and Node unit supports up to eight Environmental Sensors. When a sensor exceeds the threshold you configure— high temperature for example—you are notified by the IMS-4000 about the condition. Lights on the face of the IMS Host instantly reveal any outstanding problems. With sound level monitoring you can be notified if an audible alarm goes off, and you can remotely listen in, via the Host unit, to the server room to assess the situation yourself at any time.

IP Monitoring
The IMS-4000 monitors IP Devices through pinging and port availability. When a network component becomes unavailable, the IMS-4000 notifies you about which IP device is unavailable. You can monitor the status of network links, routers, printers and servers—any device which has an IP address. Each IMS-4000 Host and Node can monitor up to 64 devices. When a device does not respond to the IMS query, it contacts you immediately to alert you to the situation.

Notification
When a problem occurs in your network, the IMS-4000 will find you and notify you of the problem no matter where you are. Multiple communication interfaces— Ethernet port and standard telephone interface— guarantee that you get the message. You receive early notification before a problem turns into a disaster. The integrated modem / voice interface of the IMS-4000 Host means network events and environmental problems are sent to you in your own voice. When all you have is a phone, you will still know what’s going on in your network. You get the message fast.

Status
Curious about your network? You can always obtain status information about your infrastructure—anytime, anywhere. Call into the IMS-4000 using your computer’s standard dial-up networking. The IMS Console software operates the same remotely as it does locally for complete management and control of your IMS system. If you’re not near a computer, then just pick up any phone and call into the IMS-4000: It will tell you in a real voice report the status of all conditions.

Wireless Sensors Now Available for the IMS-4000. Contact Us for Details.

Sensaphone IMS-4000 Host

A COMPUTER TECHNOLOGY MONITORING SYSTEM THAT GUARDS AND REPORTS THE INFORMATION YOU NEED TO KNOW.

Introducing the Sensaphone IMS-4000, a stand-alone infrastructure monitoring system with integrated voice and modem, internal UPS, flash-disk storage, and a web server, in a simple-to-install 1U-rackmountable package. From the wide array of its plug-and-play monitoring devices to its sophisticated software, the IMS-4000 is the complete, flexible, integrated system.

  • Get critical environmental status information, such as temperature trouble, humidity problems, power outages, unauthorized access, and more, sent directly to you.
  • Receive instant notification through a voice telephone call, an alpha-pager message, an e-mail message, an SNMP trap, or a fax report.
  • Monitor important IP devices in single rooms, in buildings, across the city, even across the country.
  • Control power to your equipment.
  • Scale your needs to match your growing infrastructure. Monitor one room or an entire network. Add up to 32 networked IMS devices.

Sensaphone IMS-4000 Node

Extend your monitoring capability across multiple locations with the IMS-4000 Node. Each Node offers 64 more IP addresses, 8 more environmental sensors and additional power monitoring to your system.

Each IMS-4000 Host can manage up to 31 Nodes, giving you the capacity to monitor 256 environmental elements, 2048 IP addresses and power in 32 separate locations.

Sensaphone IMS-4000 Powergate

Ideally suited to allow remote rebooting of network equipment, the IMS-4000 PowerGate is a rack-mounted, intelligently controlled outlet strip.

Each of the eight outlets on the PowerGate can be automatically or manually switched on or off via the IMS-4000 Host or Node.The unit supplies a maximum of 15 Amps of current and is protected by a 15 Amp breaker.

Rebooting can be accomplished via e-mail, telephone, or through events which occur in your network.

Sensaphone IMS-4000 Sensors

EASY INSTALLATION

Each IMS Solution Sensor connects to the Host or Node input with an RJ-45 jack. Because the sensors utilize your existing Category-5 structured wiring system, no special wiring or schematics are needed to install them. Simply locate where you want to place a sensor, attach a standard patch cable, plug it into your patch panel and do the same in your server room to connect your sensor to the IMS-4000. It’s no different than wiring up a workstation or a printer.

Once connected, the IMS-4000 will automatically recognize the type of sensor installed and configure it for you, using a standard template that you can modify. Because the IMS-4000 supplies power and configuration data for each sensor, the IMS-4000 can detect faults with your sensors: If there’s a cable disruption or your sensor is accidentally unplugged, you’ll know it.

Each IMS Host or Node attaches to your Ethernet network via the IMS Network Interface for monitoring of your network events. *

Accessories and sensors in this section are only compatible with IMS-4000.

 

FEATURES

IMS-4000:The SCALABLE SOLUTION

Whether your monitoring needs are a single server room or a wide area-network, IMS-4000 is the solution that will grow with your needs.

Each IMS-4000 network begins with an IMS-4000 Host unit. From the Host you can network additional remote monitoring Nodes, extending the reach of your IMS Solution.

  • Each Host supports up to 31 IMS-4000 Nodes
  • Host and Node each monitor 8 environment conditions
  • Supports 64 IP addresses per Host and Node
  • Internal battery backup
  • 1U rack-mountable configuration, or wall-mountable
  • 230/115v auto-power sensing
  • 100% Fault Tolerant: The IMS-4000 Host and Node have no moving components—non-volatile storage eliminates disk problems.
  • Internal UPS: Each unit contains its own internal UPS so that power failures will not stop it from getting the message out when your infrastructure is in trouble.
  • Cable failure: The IMS-4000 even senses the condition of cable connections. If a cable failure occurs in your infrastructure, you’ll be notified immediately.
  • Monitor more than your network: With the use of the IMS Dry Contact Bridge, you can monitor devices outside your network that affect its environment, such as air conditioners and UPS systems.
  • Data Logging: Full event-history and trending are provided with the IMS-4000 Data Logging feature. Userselectable sampling lets you store critical information about your infrastructure by the minute, hour or day. Data can be used for graphing, database or auditing and review.

SPECIFICATIONS

Shipping Weight 4 lbs.
Batteries 12V 2.9Ah Sealed Gel Cell
Telephone Connection FCC approved RJ-11 plug-in modular connector with 6' cord
Operating Temperature Range Unit should be kept between 32 to 120° F
Temperature Sensing Range -109º F to 140°F with remote temperature sensor NRTL listed for compliance with U.L. Standard 60950-1

Host Operating Specifications

Temperature: 221 – 23° F
Humidity: 5-90% RH non-condensing
Power Supply: 90-260VAC 50/60Hz
Power Consumption: 25 Watts
Power Connection: IEC 320
Dimensions: 1.75" H x 9.5" D x 19" W
Backup Battery: 12V 2.9 AH Sealed Gel Cell
Backup Time: 3.5 Hours

Host Communications Specifications

Ethernet: 10/100 Base-T, 10/100Mbs
RS-232: DB9, 9600bps, DTE
Modem: 33.6Kbps
Fax: Group 3, 14.4Kbps
Voice Processor: Yes

Host Environmental Monitoring

Internal Monitoring: AC Power (True RMS Voltage), Backup Battery Level, Sound Level (in dB)
Number of Sensor Ports: 8
Sensor Types: Temperature, Humidity, Water, Power, Infrared Motion, Smoke, Dry Contact, 4-20mA
Sensor Input Connector: RJ-45
Sesnor Cables: CAT-5, 568B Cable Length: 1000'
Visual Indicators: LEDs, Normal and Alarm
External Microphone: 3.5mm jack, electret condenser

 


Sensaphone IMS-4000 FaQ

IMS-4000 Host
Q: What kind of installation procedure is required?
A: The IMS-4000 is easy to install. It is designed to easily go from Box-to-Rack in five minutes. Simply remove the unit from the IMS case and place it in your 19 inch cabinet or relay rack and secure it with your mounting screws.

Q: I do not have a 19 inch cabinet or relay rack, how can I mount the IMS-4000?
A: The IMS-4000 Host and Node unit can be mounted on a wall as well as a 19in cabinet. You can also mount it on a flat counter or table top surface. Mounting feet are included for mounting on a flat surface. You may purchase the IMS WallMount kit to attach your IMS-4000 securely to a wall or backboard.

Q: What kind of utilities are needed to get my IMS-4000 up and running?
A: You will need one standard grounded electrical outlet, one analog telephone line, and one ethernet port located nearby.

Q: I am not located in the USA, can I use an IMS-4000 with 220VAC power?
A: Yes. The IMS-4000 Host is 110/220 60/50Hz auto switching. The IMS-4000 Host uses a standard IDEC-320 PC power plug for the mains connection. A standard USA-type mains plug comes with your IMS-4000 Host. You will need to provide your country specific mains plug. The IMS-4000 Node unit is available in a special model designed for 220VAC International power requirements.

Q: Does the IMS-4000 Node require a phone line?
A: No. All telephone interaction occurs through the IMS-4000 Host.

Q: What kind of phone line is needed for the IMS-4000 Host?
A: The IMS-4000 Host uses a standard analog telephone line. It is recommended that this line be a direct line to the telephone CO. This ensures that if your internal PBX should fail, the IMS can still get a warning message out to you.

Q: My company restricts any direct CO lines. So I have to use an extension line from my company's PBX. What Class of Service should I request from my telephone department?
A: To obtain the maximum benefit from the IMS-4000, it is recommended that the CoS afford the most service available. This includes a direct-dial telephone number, long distance capable, and the ability to dial toll free numbers. Your IMS-4000 will be able to place any calls it needs to reach you.

Q: My data center is fully protected by a UPS. There are no unprotected power outlets in this room. How can I monitor the power coming in from my public utility?
A: If you can not have an unprotected power outlet provided easily, you can use the IMS Power Outage Sensor, sold separately, to monitor power remotely from outside the room. See the Power Outage Sensor for more details

Q: Does the IMS monitor both phases in my building?
A: No. Since a standard wall outlet is only one phase and a commercial building is served by two 115 phases (legs), you will always be monitoring only one phase. While power outages generally impact the entire utility power service, it is possible to lose only one phase (leg) into your building and thus your systems would suffer a power outage on one half only. Use the Power Outage Sensor to monitor this other phase. Your house electrician can help you identify which outlets are one which legs.

Q: If I receive an alarm message from the IMS informing me about a power outage, and the power comes back on before I decide I need to shut down my systems, will I be notified again?
A: Yes. You can instruct the IMS to contact you when the power status returns to normal. This is called Return-to-Normal.

Environmental Monitoring

Q: Why do I need the IMS-4000?
A: The IMS-4000 gives you the best defense against unknown problems which develop in your network and would ordinarily progress to creating a disaster and impacting your business.

Q: How does the IMS-4000 do this?
A: Though the various environment sensors provided for the IMS, you can monitor your data center, remote server rooms, hub closets, and any unattended facility for trouble. When a problem is detected, the message is transmitted to you or your staff.

Q: How do these messages get transmitted to me?
A: The IMS sends messages to you via a telephone call in your voice, pager, e-mail, fax, or an SNMP message.

Q: Will I miss a message if my network shuts down or experiences a power outage?
A: Absolutely not! Getting the message to you is what the IMS-4000 does best. Because the IMS has an embedded network port and an embedded voice port, you have multiple paths for alert messages to get out and delivered to you, instantly, and reliably.

Q: The IMS-4000 sensors have a RJ45 jack on them. Can they attach directly to my ethernet network?
A: No. The entire IMS-4000 system uses familiar RJ45 connectors and CAT5 cables to allow you easy installation and easy moving of sensors within your structured wiring network. While they use the same cables and jack-types, they are not ethernet devices. The Host and Node each have an ethernet port which is clearly labeled.

Q: Does that mean I can use my patch panel to route my sensors back to my rack?
A: Yes. Because the IMS sensors are all CAT5-capable, you can use your patch panels and wiring distribution points to connect and route your sensors.

Q: How far can a sensor be from the IMS Host or Node?
A: The maximum distant is that of your structured CAT5 cabling network and those of your ethernet network, which ever is less, limits the sensor distances.

Q: What if a sensor is accidentally unpluged from a patch panel?
A: The IMS-4000 continually monitors the integrity of each IMS sensor. If a cable is cut or unplugged from a patch panel or sensor, the IMS-4000 will detect this and report it as a trouble alarm to the administrator of the IMS-4000.

Message Notification

Q: How does the IMS-4000 send messages to me?
A: The IMS uses real voice calls, pagers, e-mail, fax, and SNMP to distribute alert and alarm messages.

Q: I have different people on call at different times. Can the IMS-4000 handle this kind of scheduling?
A: Yes. The IMS allows you to schedule which alert messages go to which person and at which time. If you do not wish to be notified at night about an alarm, you simply identify this period to not be assigned to your schedule.

Q: My company is closed on national holidays and I need special coverage for our alarm messages, can the IMS-4000 handle this?
A: Yes. The scheduler allows the identification of a holiday schedule for these special situations.

Q: I am sometimes curious about the status of my infrastructure on the weekend. Can the IMS-4000 give me any information about the current status?
A: Yes. At any time you can call your IMS-4000 and obtain a voice status report. Only the elements which you have identified as important to you are reported to you.

Q: Can I obtain a status from any other means?
A: Yes. If your IMS-4000 is connected to the Internet, you can use any browser to obtain status. You can also send it an e-mail message and the IMS-4000 respond back to you with an instant e-mail message.

Voice Calls

Q: How does the IMS send voice call messages?
A: The IMS uses a standard telephone line to transmit alarm messages to you via your telephone.

Q: Can the IMS call a cellular telephone?
A: Yes. Because the IMS has a standard telephone port integrated into the unit, it can call any telephone number in the world.

Q: What if I am not home when the IMS tries to call me?
A: Not a problem. If you have an answering machine or telephone company provided voice mail, the IMS will leave a message for you.

Q: But I want to make sure I get the call, even if I am not home.
A: That's easy! One of the best features of the IMS is the ability to locate you wherever you are. With the use of the patented Sensaphone technology, the IMS-4000 can locate you based on detailed information you have given to the IMS. Think of it as a reliable dispatcher who always knows where you are and how to reach you.

Q: Whose voice is used in the IMS-4000?
A: The IMS comes ready to use with a standard vocabulary for all sensors available in standard English voice.

Q: Can I record my own voice messages?
A: Yes. Using your PC workstation and the IMS-4000 ConsoleView software, you can record specific messages in your voice and upload them to the IMS-4000 solid-state processor for reliable delivery. If you have someone in your office with that Radio Voice, this is a job for them!

Pagers

Q: What kind of pagers does the IMS-4000 support?
A: Anypager which supports TAP protocol is supported by the IMS.

Q: My pager is a numeric pager, can I use it too?
A: Yes. The IMS supports alpha and numeric pagers. When a numeric pager is used, the units telephone number is transmitted to your pager when an alarm event occurs.

Q: Does the IMS use e-mail to send the message to the pager?
A: No. Unlike other systems which use e-mail to transmit a message to a pager, the IMS-4000 uses a direct telephone call via the telephone network to dispatch a pager message- either numeric or alpha. This is because the IMS-4000 is designed to ensure you get the message every time-- even if your network egress is in trouble, you'll get the page!

Q: I do not keep my pager turned on when I'm at home. Will I miss a message from the IMS-4000?
A: No. If your pager service is a guaranteed-delivery service, you will receive the page when you turn on your pager. However, by using the IMS's integrated scheduling feature, you can instruct the IMS to not call your pager during the evening hours and alternatively, call your home telephone directly! Flexibility. That's the key benefit of the IMS.

E-mail

Q: Is the IMS e-mail capable?
A: Yes. The IMS-4000 provides for the sending and receiving of e-mail messages to deliver its alarm messages.

Q: Can I have my own mailbox on the IMS?
A: No. The IMS is not an end-user e-mail server. The integrated e-mail capabilities are used soley for the IMS to send and receive messages.

Q: Do I need any special e-mail software to communicate with the IMS-4000?
A: No. The IMS-4000 contains its own internal mailbox. In the e-mail setup of the IMS, you configure the e-mail configuration details for your server. You need to create an e-mail box on your e-mail postoffice just as you would for a user in your organization.

Q: Will the IMS-4000 send e-mail messages to the Internet?
A: Yes. If your company e-mail server is connected to the Internet, you will be able to communicate with the IMS-4000 from the Internet. If you do not have an internal company e-mail server but use your ISP's e-mail server, you would setup your IMS to use this server as the post office for the IMS-4000. You need to create an e-mail box on your e-mail postoffice just as you woudl for a user in your organization.

Q: What is the e-mail address of the IMS-4000?
A: The e-mail address of the IMS-4000 follows the normal standards for Internet e-mail naming and is selectable by you. To avoid mailbox conflicts, this should be an e-mail account dedicated to the IMS-4000. Only one e-mail box is required for each IMS-4000 host.

Q: The IMS-4000 supports two-way e-mail, what is that?
A: Two-Way E-Mail is a unique feature to the IMS-4000. While the IMS-4000 can send you an alert notifcation message to your e-mail inbox, it can also receive an e-mail message from you. You can talk to your IMS-4000 by sending it e-mail messages with request for such things as current status, TCP/IP pinging, or Trace Route infromation.

SNMP

Q: I use a popular NMS package. Can the IMS report trouble to my enterprise NMS package?
A: Yes. Through SNMP traps, the IMS will send any alarm message to your popular NMS system.

Q: Do I need a NMS package to use the IMS SNMP features?
A: Yes. The IMS-4000 is not a NMS application. The IMS needs a higher-level application which is the receiver of SNMP messages. This can be a highly featured package such as HPOpenview or it can be a more limited package or software solution.

Web Pages

Q: Do I need a web server dedicated to the IMS to use the real-time Web page features?
A: No. The IMS-4000 includes a fully functioning web server. This supports the viewing of web pages directly from the IMS-4000 host unit.

Q: Can the IMS-4000 be viewed from the Internet?
A: Yes, if your network is connected to the Internet.

Q: My company uses a firewall. Can I use the IMS-4000 behind this firewall?
A: If your IMS is located behind your firewall and your company prohibits access of web servers from the outside, you can use the remote dialup feature to obtain real-time web viewing of the IMS.

Q: Does the IMS-4000 support proxy configurations for use through a firewall?
A: Yes. You can configure the IMS web server to use a proxy server to gain access directly through your firewall proxy server. If your firewall allows certain ports to pass through the firewall, you can than access the unit from outside your network.

Dial-Up

Q: Does the IMS-4000 need a modem for dialup access?
A: No. The IMS contains a fully integrated 56k modem.

Q: What is needed to make a remote connection from my workstation at home?
A: All that is required is a workstation running Microsoft's Windows 95, 98, 2000 or NT and support for Dialup Up Networking. A modem is required on the remote workstation.

Q: What capabilities are available from the remote dialup workstation?
A: Because the you use the same ConsoleView software for remote access as you do for local access, all of the features are available.

Q: What kind of security is provided for dialup access?
A: If you dialin directly to the IMS-4000s modem port, user access to specific features can be restricted by use of the IMS SecurityView configuration setup screen.

Q: I use a popular RAS product. Can I use my RAS port to access the IMS-4000?
A: Yes. You can use any remote dial-in network port to gain access to the IMS just as you would any of your network-based services. However, when you use the IMS-4000's RAS port, you are guaranteed access every time because the unit has its own internal battery backup.

Q: What kind of phone line is needed for the IMS-4000 Host?
A: The IMS-4000 Host uses a standard analog telephone line. It is recommended that this line be a direct line to the telephone CO. This ensures that if your internal PBX should fail, the IMS can still get a warning message out to you.

Q: My company restricts any direct CO lines. So I have to use an extension line from my company's PBX. What Class of Service should I request from my telephone department?
A: To obtain the maximum benefit from the IMS-4000, it is recommended that the CoS afford the most service available. This includes a direct-dial telephone number, long distance capable, and the ability to dial toll free numbers. Your IMS-4000 will be able to place any calls it needs to reach you.

Multi-User Access

Q: Is the IMS-4000 ConsoleView software licensed to the workstation?
A: No. The IMS-4000 comes with a full Multi-User License Agreement. It licenses the software to as many workstations in your enterprise as you need. You are able to install the software and access your IMS from home or office.

Q: Do I need to worry about system backups of the IMS-4000 Host and Node units?
A: No. The IMS system is fully fault resistant. There are not moving disk units which require backups. It is, however, recommended that you keep a hardcopy print out or export file of the unit's programming. This allows you to account for changes and historical review of programming updates.

Q: What capabilities are available from the remote dialup workstation?
A: Because the you use the same ConsoleView software for remote access as you do for local access, all of the features are available.

Q: How many administrators can access the units programming at one time?
A: Any administrator can view the IMS units programming simultaneously. Only one administrator can actually enter update mode. This ensures a network-wide continuity of programming data.

IP Device Monitoring

Q: How many TCP/IP devices can I monitor?
A: Each IMS-4000 Host and Node monitors up to 64 TCP/IP addresses.

Node

Q: What kind of installation procedure is required?
A: The IMS-4000 is easy to install. It is designed to easily go from Box-to-Rack in five minutes. Simply remove the unit from the IMS case and place it in your 19 inch cabinet or relay rack and secure it with your mounting screws.

Q: I do not have a 19 inch cabinet or relay rack, how can I mount the IMS-4000?
A: The IMS-4000 Host and Node unit can be mounted on a wall as well as a 19in cabinet. You can also mount it on a flat counter or table top surface. Mounting feet are included for mounting on a flat surface. You may purchase the IMS WallMount kit to attach your IMS-4000 securely to a wall or backboard.

Q: What kind of utilities are needed to get my IMS-4000 up and running?
A: You will need one standard grounded electrical outlet, one analog telephone line, and one ethernet port located nearby.

Q: I am not located in the USA, can I use an IMS-4000 with 220VAC power?
A: Yes. The IMS-4000 Host is 110/220 60/50Hz auto switching. The IMS-4000 Host uses a standard IDEC-320 PC power plug for the mains connection. A standard USA-type mains plug comes with your IMS-4000 Host. You will need to provide your country specific mains plug. The IMS-4000 Node unit is available in a special model designed for 220VAC International power requirements.

Q: Does the IMS-4000 Node require a phone line?
A: No. All telephone interaction occurs through the IMS-4000 Host.

Q: What kind of phone line is needed for the IMS-4000 Host?
A: The IMS-4000 Host uses a standard analog telephone line. It is recommended that this line be a direct line to the telephone CO. This ensures that if your internal PBX should fail, the IMS can still get a warning message out to you.

Q: My company restricts any direct CO lines. So I have to use an extension line from my company's PBX. What Class of Service should I request from my telephone department?
A: To obtain the maximum benefit from the IMS-4000, it is recommended that the CoS afford the most service available. This includes a direct-dial telephone number, long distance capable, and the ability to dial toll free numbers. Your IMS-4000 will be able to place any calls it needs to reach you.

Q: My data center is fully protected by a UPS. There are no unprotected power outlets in this room. How can I monitor the power coming in from my public utility?
A: If you can not have an unprotected power outlet provided easily, you can use the IMS Power Outage Sensor, sold separately, to monitor power remotely from outside the room. See the Power Outage Sensor for more details

Q: Does the IMS monitor both phases in my building?
A: No. Since a standard wall outlet is only one phase and a commercial building is served by two 115 phases (legs), you will always be monitoring only one phase. While power outages generally impact the entire utility power service, it is possible to lose only one phase (leg) into your building and thus your systems would suffer a power outage on one half only. Use the Power Outage Sensor to monitor this other phase. Your house electrician can help you identify which outlets are one which legs.

Q: If I receive an alarm message from the IMS informing me about a power outage, and the power comes back on before I decide I need to shut down my systems, will I be notified again?
A: Yes. You can instruct the IMS to contact you when the power status returns to normal. This is called Return-to-Normal.

Power

Q: Will I be notified if my building suffers a power outage?
A: Yes. The IMS-4000 monitors the power from where ever it is plugged in.

Q: My data center is fully protected by a UPS. There are no `dirty' power outlets in this room. How can I monitor the power coming in from my public utility?
A: If you cannot have an unprotected power outlet provided easily, you can use the IMS Power Outage Sensor, sold separately, to monitor power remotely from outside the room. See the Power Outage Sensor for more details.

Q: Does the IMS monitor all power phases in my building?
A: No. Since a standard wall outlet is only connected to one leg of the power distribution system the IMS will only monitor this circuit. While power outages generally impact the entire utility power service, it is possible to lose only one phase within your facility and thus your building would suffer a partial outage. Use the Power Outage Sensor to monitor additional circuits connected to all power phases within your facility. Your house electrician can help you identify which outlets are supported by each phase.

Q: If I receive an alarm message from the IMS informing me about a power outage, and the power comes back on before I decide I need to shut down my systems, will I be notified again?
A: Yes. You can instruct the IMS to contact you when the power status returns to normal. This is called Return-to-Normal.

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